Refund policy

HomeSafeMart — Return and Refund Policy

1. Returns for HomeSafeMart Shopify Orders

We have a 30-day return policy for eligible products purchased directly through the HomeSafeMart checkout. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unworn where applicable, with tags, accessories, manuals, and original packaging where possible. You will also need your order number or proof of purchase.

To start a return, contact us at support@homesafemart.store before sending anything back. If your return is accepted, we will confirm the correct return instructions and return address by email. Because some orders are fulfilled through supplier partners, the return address may differ from our business address.

Items sent back without first requesting a return may not be accepted.

2. EU Right of Withdrawal

If you are a consumer in the European Union, you may have the right to withdraw from an eligible online purchase within 14 days after receiving your order, without giving a reason. To exercise this right, contact us at support@homesafemart.store with your name, order number, and a clear statement that you wish to withdraw from the purchase.

If the item has already been delivered, you may need to return it according to the return instructions we provide. The item should be returned in a condition suitable for inspection, with original packaging where possible.

3. Damaged, Wrong, or Faulty Items

Please inspect your order when it arrives. If the item is damaged, defective, incomplete, or you received the wrong item, contact us at support@homesafemart.store as soon as possible with your order number and clear photos of the issue. We will review the case and help arrange a suitable solution.

4. Return Shipping

For standard returns or change-of-mind returns, customers are generally responsible for return shipping costs unless we confirm otherwise in writing. If the return is due to a damaged, defective, incomplete, or incorrect item, we will review the case and provide the appropriate return or replacement instructions.

5. Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved. If approved, the refund will be processed to your original payment method within 10 business days. Please remember that your bank or payment provider may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, contact us at support@homesafemart.store.

6. Non-returnable Items

Some items may not be eligible for return for hygiene, safety, customisation, or legal reasons. If an item is non-returnable, this will be stated where applicable or confirmed during the return request process. This does not affect any rights you may have for damaged, defective, or incorrect items.

7. Amazon Affiliate Purchases

Some HomeSafeMart pages include Amazon affiliate links. If you click an Amazon link and buy a product on Amazon, your purchase is made directly with Amazon or the relevant Amazon seller. HomeSafeMart does not process the payment, shipping, return, or refund for Amazon purchases.

For Amazon purchases, please follow Amazon's return and refund process through your Amazon account. Amazon prices, availability, delivery times, and return terms may change.

As an Amazon Associate, HomeSafeMart may earn from qualifying purchases.

8. Contact

For return questions, refund questions, or order support, contact: HomeSafeMart Email: support@homesafemart.store Website: homesafemart.store